Privacy Policy

At Emporia Tiles & Bathroom, we respect your privacy and are committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights.

Information We Collect

  • Your name, email address, phone number, billing & delivery addresses, and payment details when you place an order.

  • Account details if you register with us.

  • Communications, competition entries, surveys, or feedback you provide.

  • Order-related details (order number, products purchased, delivery updates).

  • Technical data (cookies, IP address, device/browser information) to improve site performance.

How We Use Your Data

We use your information to:

  • Process and deliver orders.

  • Provide customer service and account support.

  • Send important updates (order confirmations, dispatch and delivery details).

  • Improve our website, products, and services.

  • Send marketing emails (special offers, new products, competitions) if you have opted in. You can unsubscribe anytime.

Sharing Information

We never sell your data. We only share it with:

  • Trusted service providers (payment processors, delivery couriers, IT support, marketing platforms such as Copernica).

  • Legal or regulatory authorities if required by law.

Cookies

Our website uses cookies to function properly and improve your browsing experience. Cookies help us:

  • Analyse website traffic.

  • Remember preferences to personalise your visit.
    You can control or disable cookies in your browser settings, though some features may not work correctly.

Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.

  • Correct, update, or delete your information.

  • Withdraw marketing consent at any time.

To exercise your rights, please contact us at:

📧 info@emporiatilesandbathroom.co.uk
📞 01782 223822

Privacy Policy

At Emporia Tiles and Bathroom, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit or use our website.

Information We Collect About You

When you place an order or create an account on our website, we collect personal information, including:

  • Customer Name
  • Email Address
  • Billing Address
  • Shipping Address
  • Telephone Number

We also collect information when you enter competitions, provide feedback, or complete surveys on our website.

Additionally, as you browse our website, we may collect anonymous web usage data through cookies.

How We Use Your Information

The information we collect is used for several purposes:

  • To process your orders and manage your account
  • To communicate with you regarding your order, including dispatch and delivery updates
  • If you have opted in to receive marketing communications, we will use your information to send you promotional materials such as:


    Special offers and discount vouchers


    Invitations to participate in competitions


    Information about new products and services that may interest you


Marketing emails are sent through Copernica marketing software, which stores the following details:

  • Customer Name
  • Email Address
  • Order Number
  • Products in your order

Your Rights to Access and Correct Your Information

You have the right to access the personal information we hold about you. If you would like a copy of your information, please contact our customer support team at 01782 223822 or via email at emporiatileandbathroom@gmail.com.

You also have the right to update, correct, or delete your personal information. To make changes to your information, please reach out to our customer support team at 01782 223822 or email us at gdpr@emporiatilesandbathroom.co.uk.

Cookies

Cookies are small files that are placed on your computer’s hard drive when you visit a website. They help us analyze web traffic and provide a personalized browsing experience by remembering your preferences.

We use traffic log cookies to track page visits and analyze website data. This allows us to improve our website to better suit customer needs. The data collected is used for statistical purposes and is deleted after analysis.

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser settings to decline them if preferred. However, doing so may affect the functionality of the website.

Third-Party Websites

Our website may contain links to external websites such as Trustpilot. Please note that this privacy policy only applies to www.emporiatilesandbathroom.co.uk. When you visit external websites, we encourage you to review their privacy policies.

Changes to Our Privacy Policy

We review and update our privacy policy regularly. Any changes will be reflected on this page. Please check back periodically for updates.

Contact Us

If you have any questions about this privacy policy or the personal information we hold about you, please contact our customer support team at 01782 223822 or email gdpr@emporiatilesandbathroom.co.uk.