Privacy Policy

At Emporia Tiles and Bathroom, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you visit or use our website.

Information We Collect About You

When you place an order or create an account on our website, we collect personal information, including:

• Customer Name
  
• Email Address
  
• Billing Address
  
• Shipping Address
  
• Telephone Number
  

We also collect information when you enter competitions, provide feedback, or complete surveys on our website.

Additionally, as you browse our website, we may collect anonymous web usage data through cookies.

How We Use Your Information

The information we collect is used for several purposes:

• To process your orders and manage your account
  
• To communicate with you regarding your order, including dispatch and delivery updates
  
• If you have opted in to receive marketing communications, we will use your information to send you promotional materials such as:
  
  
  Special offers and discount vouchers
  
  
  Invitations to participate in competitions
  
  
  Information about new products and services that may interest you
  
  
  

Marketing emails are sent through Copernica marketing software, which stores the following details:

• Customer Name
  
• Email Address
  
• Order Number
  
• Products in your order
  

Your Rights to Access and Correct Your Information

You have the right to access the personal information we hold about you. If you would like a copy of your information, please contact our customer support team at 01782 223822 or via email at emporiatileandbathroom@gmail.com.

You also have the right to update, correct, or delete your personal information. To make changes to your information, please reach out to our customer support team at 01782 223822 or email us at gdpr@emporiatilesandbathroom.co.uk.

Cookies

Cookies are small files that are placed on your computer’s hard drive when you visit a website. They help us analyze web traffic and provide a personalized browsing experience by remembering your preferences.

We use traffic log cookies to track page visits and analyze website data. This allows us to improve our website to better suit customer needs. The data collected is used for statistical purposes and is deleted after analysis.

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can modify your browser settings to decline them if preferred. However, doing so may affect the functionality of the website.

Third-Party Websites

Our website may contain links to external websites such as Trustpilot. Please note that this privacy policy only applies to www.emporiatilesandbathroom.co.uk. When you visit external websites, we encourage you to review their privacy policies.

Changes to Our Privacy Policy

We review and update our privacy policy regularly. Any changes will be reflected on this page. Please check back periodically for updates.

Contact Us

If you have any questions about this privacy policy or the personal information we hold about you, please contact our customer support team at 01782 223822 or email gdpr@emporiatilesandbathroom.co.uk.