Terms And Condition

The Company

Emporia Tiles and Bathroom Limited is a company specializing in tiles and bathroom accessories. The registered office is located at [Address], [City], [Postcode]. The Company Registration number is [Company Registration Number], and the VAT number is [VAT Number]. For any inquiries, you can contact us at [Phone Number] or via email at [Email Address].

Sample Ordering

We recommend that customers order sample tiles before making a full purchase. This will allow you to evaluate the product and assess its suitability for your intended installation. You can choose to either purchase a full-size piece or select free cut pieces (limited to three pieces per order). Please be aware that shades and calibration may vary, especially with natural products. We advise you to ensure satisfaction with the sample before installation, as no claims will be accepted once the product is installed. All sample purchases are governed by these terms and conditions.

Placing Orders

Our online order process allows you to review and amend any errors before submitting your order. Please ensure that you read and verify your order details carefully during each step of the checkout process.

When you place an order with us, you are making an offer to purchase the products at the prices shown on our website. We will acknowledge your order, but acceptance will occur only when you receive an email confirming that your items have been dispatched. Until this point, no legally binding contract exists.

Payment and Authorization

Once an order is placed, we will seek authorization from our third-party payment provider to ensure that the funds are available for the order. Your payment details will be subject to verification for security reasons, protecting both you and the company from fraud.

By clicking the 'Pay Now' button and submitting your order, you confirm that the payment details you provided are valid and correct. Upon receiving confirmation, the payment will be processed in full.

Pricing and Payment

The prices displayed on our website are subject to change and may be updated from time to time. Prices quoted include VAT (where applicable). Delivery charges are additional and will be included in the total price before payment.

In the event of a pricing error on the website, we will notify you if the correct price is different from the one listed. We will then give you the option to proceed with the order at the correct price or cancel the order.

Delivery

Delivery charges will apply as per our Delivery page. We will do our best to ensure that orders are delivered within the stated timeframes, but delays may occur as delivery is managed by third-party providers. If you are unavailable to accept delivery, a flat fee of £40 will be charged for re-delivery after two attempts.

Deliveries are made to the nearest accessible location (kerbside delivery). If there are any obstructions at your address (e.g., uneven paths), we may deliver to an alternative location. Please ensure that hazards are removed, and any access restrictions are noted when placing the order.

Liability

We are happy to assist with product suitability and quantity calculations, but it is ultimately your responsibility to ensure the correct quantity and suitability before installation. We are not responsible for incorrect orders or installations.

Manufacturing processes may lead to variations in shade, tolerance, and calibration, particularly with natural products. Such variations are normal and should not be considered defects. Additionally, tile dimensions may slightly differ from nominal sizes due to the calibration process, which is common in the industry.

Do not proceed with fitting until all products are received. We are not liable for any issues once the product is installed, except for inherent defects not visible before installation.

Cancellation and Returns

You have the right to cancel your order within 14 days from the delivery date. To cancel, notify us in writing via email or post. The cancellation period is deemed met if you send the cancellation notice within 14 days.

Products must be returned in their original, unopened packaging. You will bear the cost of returning the goods unless the goods are faulty or mis-described. If returned within the allowed period, we will reimburse you for the cost of the products, including the initial delivery charge, using the same payment method. Please ensure that products are returned within 14 days from notifying us of the cancellation.

Faulty Goods

If you believe that the goods are faulty or mis-described, contact us immediately. We will arrange for the return of the goods and provide a full refund, including reasonable return costs if applicable.

Events Outside Our Control

We will not be liable for failure to fulfill our obligations due to events beyond our control, including but not limited to strikes, civil commotion, natural disasters, or transport disruptions. If such events occur, we will inform you promptly and extend the performance time accordingly.

Customer Service and Contact

For any queries, concerns, or complaints regarding your order, please contact us using the details provided on our Contact Us page.

Voucher Terms & Conditions

• Vouchers are valid only during the specified offer period.
  
• Vouchers cannot be used in conjunction with other offers.
  
• Each voucher can only be used once per household.
  
• Vouchers exclude sale items and are available while stocks last.
  
• We reserve the right to withdraw any offer without prior notice.
  

Conclusion

By using our website and placing orders with us, you acknowledge and accept these terms and conditions. These terms do not affect your statutory rights, and we are committed to ensuring a fair and transparent service.