Privacy policy

Emporia Tiles & Bathroom — Privacy Policy

Effective Date: June 2, 2026

At Emporia Tiles & Bathroom, accessible from emporiatilesandbathroom.co.uk, protecting the privacy of our showroom visitors and online customers is a top priority. This Privacy Policy document outlines the types of personal information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Information We Collect

We collect personal information directly from you when you make a purchase in our showroom, place an order online, or contact our team. This includes:

Identity Data: Name, surname, and business name (if applicable).
Contact Data: Billing address, delivery address, email address, and phone number (+44 121 582 4746).
Transaction Data: Details about payments made to us and details of products (tiles, bathroom fixtures) you have purchased from our showroom or website.
Technical & Usage Data: IP address, browser type, and cookies tracking how you interact with our website to improve your user experience.

2. How We Use Your Information

We use your data strictly to provide a smooth, professional service to you, including:

Order Fulfillment: Processing your order, handling payments, organizing curbside pickup, or arranging home delivery.
Customer Support: Responding to your inquiries via telephone, email, or WhatsApp regarding tile batches, measurements, or return requests.
Invoicing & Accounts: Managing your receipts, tax calculations, and showroom records.
Marketing (Optional): Sending you updates on new stock arrivals, seasonal clearance sales, or design inspiration, but only if you have explicitly opted in.

3. Data Sharing and Third Parties

We do not sell or trade your personal information. We only share necessary data with trusted third parties required to complete your service:

Delivery & Courier Services: Third-party haulage and delivery companies to safely transport heavy palletized tile orders to your address.
Payment Processors: Secure financial institutions to clear your credit/debit card transactions safely.
Professional Advisors: Accountants, legal teams, and IT professionals who help keep our showroom operations compliant and secure.

4. Data Security

Tiles and bathroom renovations are heavy financial investments, and we treat your data security with the same care. We implement strict electronic and physical security measures at our showroom located at UNIT D Potters Ln, Wednesbury to prevent your personal data from being accidentally lost, altered, or accessed by unauthorized personnel.

5. Data Retention

We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or guarantee-reporting requirements (typically up to 6 years for tax purposes in the UK).

6. Your Legal Rights (UK GDPR)

Under UK data protection laws, you have rights we fully uphold, including:

The right to access the personal data we hold about you.
The right to request the correction of inaccurate information.
The right to request the erasure of your data under certain conditions.
The right to object to or restrict processing for direct marketing.

7. Contact Our Privacy Lead

If you have any questions about this Privacy Policy, wish to exercise any of your legal rights, or want to update your stored contact details, please contact us directly: